GENERAL TERMS AND CONDITIONS OF SALE

These General Terms and Conditions of Sale (hereinafter the “GTC”) govern sales concluded between:
The sole proprietorship MyPreciousMilk, operating under the micro-enterprise regime,

Registered Office:
663B chemin du Grand Clos
74200 Allinges – France
SIRET: 813 261 003 00025
Email Address: info@mypreciousmilk.com
Phone: 06 43 63 82 34
Website: www.mypreciousmilk.com

Hereinafter referred to as “the Seller”,
And
Any adult natural person or legal entity purchasing products offered on the website www.mypreciousmilk.com, hereinafter referred to as “the Customer”.
These GTC are accessible at any time on the Website and prevail over any other document, unless otherwise agreed in writing.
Any order placed on the Website implies full, complete, and unreserved acceptance of these General Terms and Conditions of Sale.

Article 1 – Purpose

The purpose of these General Terms and Conditions of Sale is to define the rights and obligations of the parties in connection with the distance selling of products offered by MyPreciousMilk via its website.

The GTC notably cover:

order procedures;
payment terms;
delivery conditions;
the respective rights and obligations of the parties;
applicable product warranties.

These GTC apply exclusively to sales made to consumers as well as to purchases made by professionals, unless specific provisions are provided by law.

Article 2 – Scope of Application

These General Terms and Conditions of Sale apply to any order placed on the website www.mypreciousmilk.com.
The Customer acknowledges having read these GTC before the final validation of their order.
Validation of the order constitutes unreserved acceptance of these GTC.
These GTC may be modified at any time by MyPreciousMilk.
The applicable version is the one in force on the date of order validation.
Should any clause of these GTC be declared null or unenforceable, the other provisions shall remain fully applicable.

The fact that MyPreciousMilk does not punctually invoke a provision of these GTC shall not be interpreted as a waiver of its right to invoke it later.

Article 3 – Products

The Website exclusively offers the sale of physical products intended to support breastfeeding.
The products offered notably include:

electric breast pumps;
manual breast pumps;
nipple shields;
breastfeeding accessories;
colostrum collection devices;
storage bags;
compatible spare parts;
additional accessories.

The photographs, videos, illustrations, and descriptions present on the Website are presented with the greatest care to offer a faithful representation of the products.
However, photographs have no contractual value, and slight differences in colors, dimensions, presentation, or packaging may exist depending on the manufacturers.
The products offered comply with the regulations applicable at the time of their market launch.
The Customer remains responsible for verifying that the ordered product meets their needs before validating their order.
In case of doubt about the compatibility of an accessory or a spare part with equipment already owned by the Customer, they are invited to contact MyPreciousMilk before any purchase.

MyPreciousMilk cannot be held responsible for incompatibility when compatibility information was available on the Website or when no prior request was made.

Article 4 – Product Availability

Products are offered within the limits of available stock.

The availability displayed on the Website is indicative.
Despite regular stock updates, exceptional unavailability may occur after an order has been validated.
In this event, MyPreciousMilk will inform the Customer as soon as possible.

The Customer may then choose between:

a full refund of the amounts paid;
a credit note;
waiting for replenishment when possible.

No damages may be claimed due to temporary or permanent unavailability of a product.
MyPreciousMilk reserves the right to withdraw a product from its catalog at any time without this giving rise to compensation.

Article 5 – Orders

Orders are placed exclusively via the Website.
The Customer selects the desired products, adds them to their cart, then validates their order after checking its content.
Before final validation, the Customer can modify their cart, correct their information, or remove a product.

The order becomes final only after:

acceptance of these GTC;
payment validation;
sending an email confirming receipt of the order.

The Customer undertakes to provide accurate, complete, and up-to-date information.
MyPreciousMilk cannot be held responsible for consequences related to an input error, particularly concerning the delivery address.
In case of an error attributable to the Customer resulting in a new shipment, the corresponding costs may be charged to them.
MyPreciousMilk reserves the right to refuse or cancel any order, particularly in the following cases:

manifestly erroneous or incomplete information;
fraud or suspicion of fraud;
abusive use of refund procedures;
prior payment dispute;
abnormal order in terms of quantities usually ordered;
technical impossibility to execute the order;
force majeure.

In case of order refusal, any amounts paid will be refunded as soon as possible.

Article 6 – Prices

Prices displayed on the Website are expressed in euros (€).
In accordance with the tax regime applicable to micro-enterprises, prices are indicated inclusive of all taxes (VAT not applicable – article 293 B of the French General Tax Code).
Delivery costs are indicated separately before the final validation of the order.

They vary notably according to:

the country of delivery;
the selected carrier;
the weight and volume of the package;
the order amount.

Delivery is free for any order meeting the conditions specified on the Website, currently from €79 of purchase, subject to modification.
The applicable price is that displayed at the time of final order validation.
MyPreciousMilk reserves the right to modify its prices at any time.
However, orders already validated remain billed at the rate in force at the time of their validation.
In case of a manifest display error in a price resulting from a computer malfunction or an obvious material error, MyPreciousMilk reserves the right to cancel the order after informing the Customer and fully refunding the amounts paid.

Article 7 – Payment Methods

Payment for the order is made exclusively online at the time of its validation.
Accepted payment methods are:

Credit card;
Visa;
Mastercard;
installment payment via Klarna when this option is available.

Payments are fully secured by partner payment providers.
Bank details are never accessible or stored by MyPreciousMilk.
The order amount is debited immediately after payment validation.
When the Customer chooses payment in several installments via Klarna, the applicable contractual conditions are exclusively those of the Klarna provider.
Installment payment constitutes a payment facility granted by the financial provider and in no way modifies the firm and final nature of the order.
In case of refusal of financing or payment failure by Klarna, the order is automatically canceled without compensation.

MyPreciousMilk remains external to the contractual relationship between the Customer and Klarna.
Ownership of the products remains with MyPreciousMilk until full payment of the price.
In case of proven bank fraud or serious suspicion of fraud, MyPreciousMilk may suspend or cancel the order, request additional supporting documents, or report the facts to the competent authorities.
An invoice is sent to the Customer after validation of their order.

Article 8 – Delivery

Ordered products are delivered to the address provided by the Customer when validating their order.
The Customer is solely responsible for the accuracy of the information provided. Any error or omission in the delivery address likely to cause a delay, impossibility of delivery, or return of the package cannot engage the responsibility of MyPreciousMilk. Any redelivery costs will be borne by the Customer.

Deliveries are currently made to the following countries:

France;
Switzerland;
Belgium;
Netherlands;
Germany;
Luxembourg;
Portugal;
Spain.

MyPreciousMilk reserves the right to modify the list of served countries at any time.
Orders are shipped via the following partner carriers:

La Poste;
Colissimo;
Chronopost;
UPS.

Depending on the destination country and the options offered at the time of ordering, the Customer can choose home delivery or, when this option is available, delivery to a relay point.
Delivery times are indicative and are generally between two (2) and five (5) working days from the shipment of the order.
These deadlines do not constitute a firm commitment and may vary depending notably on:

periods of high activity;
weather conditions;
logistical constraints of carriers;
administrative formalities applicable according to the country of destination;
any event beyond the control of MyPreciousMilk.

A reasonable delay in delivery cannot give rise to any compensation, penalty, or cancellation of the order, subject to the mandatory provisions of the Consumer Code.
In accordance with articles L.216-1 et seq. of the Consumer Code, if delivery does not occur within the announced period or, failing that, within a reasonable period, the Customer may formally request MyPreciousMilk to make the delivery within an additional reasonable period before being able to request the termination of the contract under the conditions provided by law.
The risks associated with transport are transferred to the Customer at the moment they, or a third party designated by them, physically take possession of the products.
For deliveries made outside the European Union, any customs formalities, taxes, or import duties may be applicable in accordance with the regulations of the destination country. When these costs are not included in the selling price, they remain the responsibility of the Customer.

Article 9 – Receipt of Products

The Customer is required to check the apparent condition of the package and products upon receipt.
In case of anomaly, the Customer is invited to make all necessary reservations with the carrier and to keep all elements of the package (packaging, protections, products, and accessories).
Anomalies notably include:

damaged package;
open package;
broken product;
damaged product;
missing product;
reference error.

The Customer must report any anomaly to MyPreciousMilk within a maximum period of forty-eight (48) hours following receipt of the package by email to the following address: info@mypreciousmilk.com

The request must be accompanied, as far as possible, by:

the order number;
photographs of the outer package;
photographs of the product concerned;
a precise description of the anomaly observed.

Beyond this period, unless otherwise provided by law, the products will be deemed compliant and accepted.
In case of loss of the package before delivery, MyPreciousMilk will open an investigation with the carrier.
Refund or reshipment of a product can only occur after the closure of this investigation when it is necessary.
In case of a package declared delivered by the carrier but not received by the Customer, MyPreciousMilk may request any necessary document or declaration to allow the opening of an investigation.

Article 10 – Right of Withdrawal

In accordance with the provisions of articles L.221-18 et seq. of the Consumer Code, the consumer Customer has a period of fourteen (14) calendar days from receipt of the products to exercise their right of withdrawal, without having to justify their decision.
To exercise this right, the Customer sends a written request to: info@mypreciousmilk.com

The request must clearly identify:

the order number;
the Customer’s identity;
the products concerned.

Products must be returned within a maximum period of fourteen (14) days following the communication of the decision to withdraw.
The direct return costs remain the responsibility of the Customer.
Products must be returned:

complete;
clean;
unused;
in their original packaging when it ensures their protection;
accompanied by all their possible accessories.

The Customer remains responsible for any depreciation of the products resulting from handling other than that necessary to establish their nature, characteristics, and proper functioning.

Article 11 – Exclusions from the Right of Withdrawal

In accordance with article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for products that have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection.
Consequently, the following cannot be returned if they have been opened, used, or unsealed:

nipple shields;
colostrum collectors;
storage bags;
any part intended to come into direct contact with breast milk;
any accessory presenting a health risk after opening.

These products cannot be refunded or exchanged, unless they present a lack of conformity or a legally recognized defect.

Article 12 – Returns

No returns can be made without prior agreement from MyPreciousMilk.
After validation of the request, the Customer will receive the necessary return instructions.
Products must be properly protected to avoid any deterioration during transport.
Any product returned incomplete, used, damaged, soiled, or rendered unfit for resale may be refused.
The return is made at the Customer’s risk until its effective receipt by MyPreciousMilk.
It is strongly recommended to choose a shipping method that allows package tracking.
MyPreciousMilk cannot be held responsible for a package lost or damaged during its return transit.

Article 13 – Refunds

After receipt and verification of the returned products, MyPreciousMilk will proceed with the refund of the due amounts within a maximum period of fourteen (14) days.
However, in accordance with article L.221-24 of the Consumer Code, this refund may be deferred until the effective recovery of the products or until receipt of proof of shipment provided by the Customer, the date retained being that of the first of these events.
The refund will be made using the same payment method as that used during the order, unless expressly agreed otherwise by the Customer.
Initial delivery costs will be refunded only up to the standard delivery method offered during the order.
Additional costs resulting from the voluntary choice of a faster or more expensive delivery method will not be refunded.
No refund can be granted in the following cases:

used product;
opened product when it is excluded from the right of withdrawal for hygiene reasons;
incomplete product returned;
product damaged by the Customer;
return made outside legal deadlines without prior agreement from MyPreciousMilk.

In case of a validated refund, this terminates any reciprocal obligation concerning the returned products.

Article 14 – Legal Guarantees

Products marketed by MyPreciousMilk benefit from the legal guarantees provided by the provisions of the Consumer Code and the Civil Code.
The consumer Customer notably benefits from:

the legal guarantee of conformity provided for in articles L.217-3 et seq. of the Consumer Code;
the guarantee against hidden defects provided for in articles 1641 et seq. of the Civil Code.

When a product presents a lack of conformity or a hidden defect, the Customer is invited to contact MyPreciousMilk as soon as possible at the following address: info@mypreciousmilk.com
Any request must be accompanied by:

the order number;
a detailed description of the defect observed;
photographs allowing the problem to be assessed when possible.

After examining the request, MyPreciousMilk will inform the Customer of the procedure to follow.
No additional commercial warranty is granted beyond the applicable legal guarantees.
Legal guarantees do not notably cover:

normal wear and tear of the product;
improper use;
use contrary to the manufacturer’s recommendations;
lack of maintenance;
deterioration resulting from an accident or negligence;
modifications made by the Customer or a third party.

Article 15 – Liability

MyPreciousMilk is bound by an obligation of means in the performance of its contractual obligations.
MyPreciousMilk’s liability cannot be engaged when the damage results notably from:

non-compliant use of the product;
non-compliance with the user manual;
improper handling;
inadequate maintenance;
use of incompatible accessories;
modification of the product;
use diverted from its initial purpose;
a case of force majeure;
an unforeseeable and irresistible act attributable to a third party.

The Customer remains solely responsible for the choice of ordered products and their suitability for their needs.
It is notably up to the Customer to check the compatibility of accessories and spare parts with the equipment they possess.
The information appearing on the Website, product sheets, guides, manuals, questionnaires, or any other content is communicated with the greatest care.
However, they do not replace an individualized assessment when a particular situation requires it.
As part of its professional activity as a physiotherapist specializing in breastfeeding, MyPreciousMilk may offer personalized recommendations based on information voluntarily provided by the Customer.
These recommendations do not constitute a guarantee of results and never replace a medical diagnosis or the management of a medical emergency.
In the presence of persistent pain, a pathology, an unusual symptom, or any situation likely to affect the health of the mother or child, the Customer is invited to consult a doctor, midwife, or any other competent health professional without delay.

MyPreciousMilk’s liability cannot be engaged in case of:

improper use of products;
non-compliance with usage recommendations;
misinterpretation of information available on the Website;
consequences related to a lack of medical consultation when it was necessary.

MyPreciousMilk cannot furthermore be held responsible for:

a temporary interruption of the Website;
a malfunction beyond its control;
unavailability of the Internet network;
a delay attributable to the carrier;
an external event preventing the proper execution of the contract.

Article 16 – After-Sales Service

For any question relating to an order, a product, or a warranty request, the Customer can contact the after-sales service:
Email Address: info@mypreciousmilk.com
Requests are processed within an indicative period of forty-eight (48) working hours.
To facilitate the processing of the file, the Customer is invited to provide:

their order number;
their contact details;
a precise description of the difficulty encountered;
any useful photographs.

After analyzing the request, MyPreciousMilk will propose, depending on the situation:

an exchange when legally justified;
a refund;
a technical solution;
any other appropriate solution.

Article 17 – Customer Obligations

The Customer undertakes to use the products in accordance with their intended purpose as well as the manuals, recommendations, and instructions provided.
They must notably:

comply with the conditions of use;
carry out recommended maintenance;
check the compatibility of accessories;
store products under appropriate conditions.

The Customer is prohibited from any use likely to infringe the rights of MyPreciousMilk or those of its partner manufacturers.
Any abusive or fraudulent use may lead to the suspension or refusal of future orders.

Article 18 – Intellectual Property

All elements present on the Website remain the exclusive property of MyPreciousMilk or their respective owners.
Notably protected are:

the name MyPreciousMilk;
texts;
product descriptions;
editorial content;
the logo and graphic elements created for MyPreciousMilk by Wothentic Design

Any reproduction, representation, dissemination, adaptation, extraction, or exploitation, in whole or in part, without prior written authorization is strictly prohibited.
Any unauthorized use is likely to constitute infringement engaging the civil and criminal liability of its author.

Article 19 – Force Majeure

MyPreciousMilk cannot be held responsible for the total or partial non-performance of its obligations when it results from an event constituting a case of force majeure within the meaning of article 1218 of the Civil Code.
Such events notably include:

natural disaster;
fire;
pandemic;
war;
social movement;
carrier strike;
exceptional supply disruption;
administrative decision;
major computer failure;
interruption of communication networks.

The performance of obligations is suspended for the entire duration of the force majeure event.
If this situation extends beyond sixty (60) days, either party may terminate the contract without compensation.

Article 20 – Personal Data Protection

As part of its activity, MyPreciousMilk processes certain personal data necessary for order management.
The methods of collection, processing, storage, and user rights are detailed in the Privacy Policy available on the Website.
These General Terms and Conditions of Sale do not supersede this policy.

Article 21 – Consumer Mediation

In accordance with articles L.611-1 et seq. of the Consumer Code, the consumer Customer has the right to resort free of charge to a consumer mediator for the amicable resolution of a dispute.

The designated mediator is:
CNPM – Médiation – Consommation
27 avenue de la Libération
42400 Saint-Chamond

Recourse to mediation does not constitute a mandatory prerequisite for legal action.

Article 22 – Applicable Law

These General Terms and Conditions of Sale are governed by French law.
They are written in French.
In the event that they are translated into another language, only the French version shall be authoritative in case of contradiction.

Article 23 – Disputes

In case of dispute, the parties undertake to seek an amicable solution first.
Failing amicable agreement:

the consumer Customer may refer the matter to the territorially competent court in accordance with the rules of the Consumer Code and the Code of Civil Procedure;
any dispute between MyPreciousMilk and a professional Customer shall fall under the exclusive jurisdiction of the Commercial Court of Thonon-les-Bains, unless mandatory legal provisions dictate otherwise.

Article 24 – Final Provisions

The fact that MyPreciousMilk does not at any given time avail itself of any of the provisions of these General Terms and Conditions of Sale shall not be interpreted as a waiver of its right to avail itself of them later.
If any clause of these GTC were declared null, illegal, or unenforceable by a final court decision, the other provisions would retain their full validity.
These General Terms and Conditions of Sale constitute the entire agreement between the parties concerning sales made on the Website.
They remain applicable for the entire duration necessary for the execution of the obligations arising from the order.

Version of 2026-07-14